How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Base admin panel
How to install the admin panel via cPanel
How to install the admin panel with the Installer plugin
How to install the admin panel manually - DIY installation
How to secure the admin panel?
Requirements for IWP
See all 14 articles
Where do I manage groups?
Error while adding a WordPress site to the InfiniteWP admin panel
Adding a folder protected WordPress site to the admin panel
Open as admin asks for username and password
How to enable SSL/HTTPS for the IWP admin panel
See all 23 articles
Why do I need to set the cron to run every 20 minutes
I have set the cron but I still get the error notification
Setting up a cron in Mac
How do I activate my EasyCron account?
How does EasyCron Work?
See all 6 articles
Plugins or themes are updated, but still shows as needing to be updated.
A few sites' updates are not showing up in the Updates section
InfiniteWP Client plugin doesn't show up in the Updates list.
I don't see an option to filter updates by groups in Plugin, Themes or WP view
Asking for FTP / SFTP details during update
See all 11 articles
Backup fails with different errors
MySQL Error: Table 'wp_iwp_backup_status' doesn't exist
Backup file exists but doesn't show file size
Failed to zip files. pclZip error (-10): .Unable to find End of Central Dir Record signature
Backup fails / Timesout / 500 Internal Server Error
See all 8 articles
How to add a WordPress multisite?
WordPress Multi-site compatibility
We do not offer technical support for localHost installations of the IWP Admin panel
Error: Failed to connect to (site name) port 80: Connection timed out
https site(SSL Site) connectivity issues while add site/reload data for the site
"Empty Reply From Server" while trying to add or reload data
Unable to Add Site
402 / 403 / 404... error while adding site.
How to set up SMTP for Gmail
2 factor authentication
I am locked out of the panel. How can I disable 2-factor email/Duo Security authentication?
FTP works while test connection but fails when backing up
Amazon S3 errors
Can I use 2 different Dropbox accounts?
Normal backup works but Backup to cloud fails
Where are my Amazon S3 credentials?
See all 10 articles
When do the schedules run?
Install / Clone
I don't see the backups from my repository for cloning
I don't see the list of backups
How to do a migration?
404 - Install / Clone
See all 7 articles
Does InfiniteWP send the email?
Need to monitor more than 50 sites?
Can I schedule scans?
Client Plugin Branding
How will my WP dashboard look after setting up the Client Plugin Branding addon?
IWP client plugin is hidden and I am not able to re-add
Broken Link Checker
Broken link checker won't work if your WordPress is hosted in WPEngine
WordFence won't work if your WordPress is hosted in WPEngine
Where can I download an invoice for my purchase?
Why does my order status still say processing although I have paid for it? When will I get my Addons?
How to integrate Duo Security to your admin panel
How do I connect to my uptime robot account
See all 17 articles
How to install the InfiniteWP addons
Showing recent updates
**Important** Ideas moved to Trello
8 months ago