InfiniteWP Support

Getting Started 14

• How to install the admin panel via cPanel
• How to install the admin panel with the Installer plugin
• How to install the admin panel manually - DIY installation
• How to secure the admin panel?
• Requirements for IWP

View all 14

General 25

• Where do I manage groups?
• Error while adding a WordPress site to the InfiniteWP admin panel
• Adding a folder protected WordPress site to the admin panel
• Open as admin asks for username and password
• How to enable SSL/HTTPS for the IWP admin panel

View all 25

Cron 7

• Why do I need to set the cron to run every 20 minutes
• I have set the cron but I still get the error notification
• Setting up a cron in Mac
• How do I activate my EasyCron account?
• How does EasyCron Work?

View all 7

Updates 11

• Plugins or themes are updated, but still shows as needing to be updated.
• A few sites' updates are not showing up in the Updates section
• InfiniteWP Client plugin doesn't show up in the Updates list.
• I don't see an option to filter updates by groups in Plugin, Themes or WP view
• Asking for FTP / SFTP details during update

View all 11

Backups 9

• Backup fails with different errors
• MySQL Error: Table 'wp_iwp_backup_status' doesn't exist
• Backup file exists but doesn't show file size
• Failed to zip files. pclZip error (-10): .Unable to find End of Central Dir Record signature
• Backup fails / Timesout / 500 Internal Server Error

View all 9

WordPress Multisite 3

• How to add a WordPress multisite?
• WordPress Multi-site compatibility
• How to restore your child site?

LocalHost Installations 1

• We do not offer technical support for localHost installations of the IWP Admin panel

Add-Site Error 4

• Error: Failed to connect to (site name) port 80: Connection timed out
• https site(SSL Site) connectivity issues while add site/reload data for the site
• "Empty Reply From Server" while trying to add or reload data
• Unable to Add Site

Settings 1

• How to set up SMTP for Gmail

2 factor authentication 1

• I am locked out of the panel. How can I disable 2-factor email/Duo Security authentication?

Cloud Backup 9

• FTP works while test connection but fails when backing up
• Amazon S3 errors
• Can I use 2 different Dropbox accounts?
• Normal backup works but Backup to cloud fails
• Where are my Amazon S3 credentials?

View all 9

Schedule Backup 1

• When do the schedules run?

Install / Clone 7

• Clone fails
• I don't see the backups from my repository for cloning
• I don't see the list of backups
• 404 - Install / Clone
• What URL do I need to enter here?

View all 7

Uptime Monitor 2

• Does InfiniteWP send the email?
• Need to monitor more than 50 sites?

Malware scanner 1

• Can I schedule scans?

Client Plugin Branding 2

• How will my WP dashboard look after setting up the Client Plugin Branding addon?
• IWP client plugin is hidden and I am not able to re-add

Broken Link Checker 1

• Broken link checker won't work if your WordPress is hosted in WPEngine

WordFence 1

• WordFence won't work if your WordPress is hosted in WPEngine

Google Analytics 1

• How do I connect my Google APIs account

Duo Security 0

Invoice 2

• Where can I download an invoice for my purchase?
• Why does my order status still say processing although I have paid for it? When will I get my Addons?

Wordkarounds 5

• Add multiple sites without activation key
• Calling Next Function failed
• Curl Error Amazon
• 408 Error GoDaddy Server
• Solution for Updates get stuck in queue(for IWP admin panel version less than 2.15.5.4.1 and 3.1.8.1

Addons 17

• How to integrate Duo Security to your admin panel
• Staging Addon
• Cloud Backups
• How do I connect to my uptime robot account
• Scheduled Backups

View all 17

Base Panel 2

• Backups
• How to install the InfiniteWP addons