InfiniteWP Support

Getting Started 14

• How to install the admin panel via cPanel
• How to install the admin panel with the Installer plugin
• How to install the admin panel manually - DIY installation
• How to secure the admin panel?
• Requirements for IWP

View all 14

General 27

• Where do I manage groups?
• Error while adding a WordPress site to the InfiniteWP admin panel
• Adding a folder protected WordPress site to the admin panel
• Open as admin asks for username and password
• How to enable SSL/HTTPS for the IWP admin panel

View all 27

Cron 7

• Why do I need to set the cron to run every 20 minutes
• I have set the cron but I still get the error notification
• Setting up a cron in Mac
• How do I activate my EasyCron account?
• How does EasyCron Work?

View all 7

Updates 11

• Plugins or themes are updated, but still shows as needing to be updated.
• A few sites' updates are not showing up in the Updates section
• InfiniteWP Client plugin doesn't show up in the Updates list.
• I don't see an option to filter updates by groups in Plugin, Themes or WP view
• Asking for FTP / SFTP details during update

View all 11

Backups 10

• Backup fails with different errors
• MySQL Error: Table 'wp_iwp_backup_status' doesn't exist
• Backup file exists but doesn't show file size
• Failed to zip files. pclZip error (-10): .Unable to find End of Central Dir Record signature
• Backup fails / Timesout / 500 Internal Server Error

View all 10

WordPress Multisite 3

• How to add a WordPress multisite?
• WordPress Multi-site compatibility
• How to restore your child site?

LocalHost Installations 1

• We do not offer technical support for localHost installations of the IWP Admin panel

Add-Site Error 5

• Error: Failed to connect to (site name) port 80: Connection timed out
• https site(SSL Site) connectivity issues while add site/reload data for the site
• "Empty Reply From Server" while trying to add or reload data
• Unable to Add Site
• Command not successful

2 factor authentication 1

• I am locked out of the panel. How can I disable 2-factor email/Duo Security authentication?