Updates

KB on updates

Plugins or themes are updated, but still shows as needing to be updated.
This problem is mainly caused by WordPress cache plugins or WordPress being cached by the host. Try deactivating any cache plugin or clear any cache...
Sat, 31 Jan, 2015 at 4:20 AM
A few sites' updates are not showing up in the Updates section
Since WordPress checks for updates every 4 hours, the updates for a few sites might be picked up later. Give it sometime and it will start showing up in the...
Mon, 9 Jun, 2014 at 3:53 PM
InfiniteWP Client plugin doesn't show up in the Updates list.
For security purposes, the InfiniteWP Client plugin will not be shown in the Updates list. If an update is available, a "Reload data" will...
Mon, 9 Jun, 2014 at 3:55 PM
I don't see an option to filter updates by groups in Plugin, Themes or WP view
We don't have that option yet. However in the Websites view, you can view available updates by Groups.
Mon, 9 Jun, 2014 at 3:57 PM
Asking for FTP / SFTP details during update
If you are asked for FTP details during an update, add your panel's FTP details under Settings → App Update →  Add FTP/SFTP details and then try agai...
Thu, 4 Aug, 2016 at 11:58 AM
I get an email saying "Everything is up-to-date" even when the site has updates
Scenario 1: Regularly false notification. This is a known bug. Sometimes the cron times out before it fetches all the sites and so sends a false email. W...
Mon, 9 Jun, 2014 at 4:00 PM
Not showing update for WordPress 3.9.1
Make sure your wp-includes/version.php has the version less than 3.9.1 This could be mainly caused by an improper update.
Fri, 1 Aug, 2014 at 7:34 PM
Update custom plugins/themes manually
There is a work around to do custom theme updates. Manage => Plugins & Themes => Install = > Plugins/Themes   Check Act...
Thu, 11 Jun, 2015 at 6:14 PM
Unknown error occurred during update process
“An unknown error occured.” It can occur with the Better WP security plugin. This plugin is known to cause problems with displaying available updates and...
Mon, 24 Aug, 2015 at 1:20 PM
Plugin/Theme update fails - Add FTP details to wp-config.php
Add these lines to your wp-config.php Note: Do not add this to the end of the file, but just below the database information on the top of the file. ...
Thu, 2 Nov, 2017 at 11:41 PM